Booking Policy

1.⁠ ⁠General Admission & Bookings

• ⁠All bookings must be made online through our official booking system.

• Your booking is only confirmed once payment has been received.

• Admission fees are non-refundable

• Please ensure that you check the date and time before proceeding with booking.

• If you’re unable to attend, your booking may be transferred to another session when requested at least 4 hours before the start time, subject to availability.

• Entry is only permitted during your booked session or opening hours

• Please arrive on time - late arrivals cannot be extended or refunded.

• Each booking admits the number of children stated on your ticket; additional children require a separate ticket (subject to availability).

• Management reserves the right to refuse entry or ask anyone to leave if behaviour is unsafe, disruptive, or disrespectful to staff or guests.

2.⁠ ⁠Session Times

• Sessions will be time-limited during peak periods, weekends, and school holidays.

• ⁠Off-peak term-time sessions may be longer or open-ended (subject to capacity).

3.⁠ ⁠Supervision & Safety

• All children must be accompanied and supervised by a responsible adult (18+) at all times.

• Adults are responsible for the safety and behaviour of the children in their care.

• ⁠Socks must be worn by both adults and children in all play areas.

• No shoes, food, or drinks are permitted inside the play frames or soft-play areas.

• To help us keep the play area clean, please make sure children’s hands are clean before entering the soft play 

• Children who are unwell or have experienced sickness/diarrhoea within the last 48 hours must not enter the play areas.

• Age-restricted zones must be respected - the baby/toddler areas are strictly for younger children.

• Please report any accidents, spillages, or damage to a member of staff immediately.

4.⁠ ⁠Cancellations, Refunds & Illness

All bookings are non-refundable - Please ensure that you check the date and time before proceeding with booking.

• If you’re unable to attend, your booking may be transferred to another session when requested at least 4 hours before the start time, subject to availability.

• ⁠Missed or late arrivals cannot be refunded or credited.

• In the unlikely event The Play Hut must cancel a session, you will be offered a new date or a refund.

• Please do not attend if your child is unwell or has shown symptoms of illness within the last 48 hours.

• Refunds cannot be issued due to illness, this policy protects all families using the play centre.

5.⁠ ⁠Food & Drink

• Only food and drink purchased from The Play Hut Café may be consumed on the premises. 

• No outside food, picnics, or takeaway drinks are allowed. 

• We cater for allergies and intolerances - please speak to a staff member before ordering. 

• Food and drinks must not be taken into the play frame.

6.⁠ Personal Belongings

• The Play Hut cannot accept responsibility for lost or damaged personal items.

• ⁠Please keep valuables with you at all times.

7.⁠ ⁠Parties & Group Bookings

• A non-refundable deposit is required to secure your party booking.

• Final numbers and full payment must be received at least 7 days before your event.

• Please inform us of allergies or dietary needs at least 7 days in advance.

• Guests may arrive no more than 15 minutes before the party start time.

• You are welcome to bring your own birthday cake; however, no other external food or drink is permitted.

• All cakes must be accompanied by a full ingredients list to allow us to follow allergy guidelines and safety policies.

• The Play Hut team will manage the party setup and cleanup - please respect allocated time slots so we can prepare for the next event.

• Party bookings are also subject to our separate full Party Terms & Conditions.

8.⁠ ⁠SEN Sessions

• SEN sessions are designed for children with additional needs.

• These may include reduced lighting, lower music levels, or sensory adjustments.

• Numbers are limited to maintain a calm and supportive environment - please book in advance.

• An accessible changing facility is available for children who require additional support.

9.⁠ ⁠Hygiene & Cleanliness

We pride ourselves on maintaining a high standard of cleanliness.

• Play areas are regularly sanitised throughout the day.

• Please encourage children to follow good hygiene practices and use tissues when needed.

• Please ensure children have clean hands before entering the soft play area.

10.⁠ ⁠Liability

• The Play Hut accepts no responsibility for injuries sustained during play, damage to clothing, or loss of personal belongings.

• ⁠All equipment is used at your own risk.

• Management may close or restrict play areas for cleaning, maintenance, or private hire without prior notice.

11.⁠ ⁠Photography & Media

• ⁠You are welcome to take photos of your own children.

• Please avoid photographing other families without permission.

• We occasionally take promotional photos/videos - please inform a staff member if you do not wish to be included.

12.⁠ ⁠Behaviour & Conduct

• Aggressive, abusive, or antisocial behaviour towards staff or guests will not be tolerated.

• Damage to equipment (accidental or deliberate) may result in repair or replacement charges.

• All management decisions regarding safety and conduct are final.

13.⁠ ⁠Contact

The Play Hut, Congleton

Riverdane Road, Congleton, CW12 1PN

01260 228539

hello@theplayhutcongleton.co.uk 

www.theplayhutcongleton.co.uk 

By entering The Play Hut or making a booking, you confirm that you have read, understood, and agree to these Terms & Conditions. These policies are in place to ensure a safe, clean, and enjoyable experience for all families. The Play Hut reserves the right to update or amend these Terms & Conditions at any time; the most up-to-date version will always be available on our website. If you have any questions before or during your visit, please speak to a member of our team - we’re always happy to help.